Karla says she was bullied by her colleagues, including external trainers brought in to educate staff members, who would tell her she was only employed as a “diversity hire”. “I didn’t expect that coming from somebody higher than me in the store, especially where they say everybody's equal.” Karla alleges that she was chastised by the manager for being “too careful” with her Black customers, being told that she shouldn’t be afraid to “be more rough with them as they were used to pain and they can take it.” “I was in shock,” she says.
Karla tells Dazed Beauty that she was “instructed to follow Black customers” around the store by her white manager, who would tell her off for spending too much time with Black customers, while being encouraged to give white customers more space and attention “because they know (those customers) are going to buy a lot,” she reports. Karla alleges that the Brussels store propagated a widespread culture of racism, detailing racist incidents, with colleagues, managers, and the headquarters office. Originally positioned at a store in another city, she asked to move to the more diverse capital of Brussels, where she hoped to be able to help a greater number of Black people with their make-up. I still have that lipstick because it's sentimental. “Everything about make-up for me started with MAC,” she tells Dazed Beauty.
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Starting her job in 2017, Karla says she was excited to work for MAC, a brand she had been a fan of since she was a teenager when it was the only foundation range to offer a shade for her skin tone.
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“The way they treat Black people at MAC is disgusting.” Dazed Beauty reached out to her to hear the full story.
“I was so naive to think that I was going to work at a place where equality existed and Black lives really matter,” she wrote. In a post to her Instagram account, Karla details her time spent working at a MAC store in Brussels, Belgium from 2017. She knew it was finally time to speak up. When Karla Quiñonez Leon, an Afro-Latina make-up artist, saw that her former employer MAC Cosmetics had posted a statement in support of the Black community and Black Lives Matter, it brought back all the memories of the racism she says she experienced while working for the brand.